Skip to main content

Frequently Asked Questions

Frequently Asked Questions

Maintenance

Your apartment is like-brand new and ready for you! We conduct multiple walk-throughs and complete a pre-move in checklist to ensure your new home is ready. It typically takes 5 to 7 days to paint, clean, and prepare your apartment for move-in. Carpet and flooring are evaluated for cleaning or replacement. Appliances and plumbing fixtures are inspected and thoroughly cleaned. We will ensure the apartment is in like-new condition for your move-in day! We complete a full inspection of the vacated apartment home to determine what, in addition to the standard turnkey process, might be needed to bring the space to full readiness for new occupancy. The apartment will always be painted, cleaned, and 'punched' (bulbs/filters/locks changed, appliances checked). Additional items may include repairs or replacements to sheetrock, flooring, appliances, or fixtures as needed.

 

No, residents do not have to be present for a service technician to perform work. However, when entering the request, you do have the ability to set your apartment access preferences and specify if you would like to be home during these visits.

 

Maintenance requests can be submitted via the Resident Portal or by emailing, calling, or visiting the leasing office.

 

Response times vary based on the urgency of the request. Emergency requests are addressed within 24 hours, while non-emergency requests may take longer.

 

Yes, we do have on-site maintenance available Monday-Friday during regular office hours and after hours for emergencies.

 

Maintenance staff will enter the home during scheduled hours with proper notice. For emergencies, entry will be made within immediate notification.

 

Contact the leasing office for assistance or place a work order through our resident portal. Most requests are completed within 24 hours.

 

If you are locked out during business hours, you can stop by the leasing office with your ID and we will be happy to grant you access. You will need to contact a locksmith for any lock outs that occur outside of business hours.

 

Contact our office and it will direct you to our emergency maintenance line.

 

Community Policy

Follow the posted exit routes, assemble at the designated meeting points, and wait for further instructions from the emergency personnel.

 

You are welcome to add personal touches like painting or hanging artwork, but make sure they align with community guidelines and don’t affect your security deposit. Please contact the leasing office for specific details.

 

Guests are always welcome! Just make sure they follow community rules and let us know if they will be staying for an extended period of time.

 

Smoking is generally not allowed at our community. Please contact our leasing office for further details.

 

Our resident referral program offers incentives for referring new residents to our community. Please contact the leasing office for further details.

 

Yes, transfers to another home in the community are allowed. To get started, submit a transfer request to our team. A walk through of your current home will need to be coordinated with a team member and your account must be satisfied. If there are any issues with the condition of the current home or the account, the transfer request may not be approved. You will need to submit a new application and proof of income documentation to verify your income meets the requirement for the new home. You will have to submit a written notice to vacate and sign the transfer agreement. There may be fees involved, such as a transfer fee, a new security deposit, and pet fees (if applicable). Upon approval, a new lease will be signed. Please be advised that transfers to the same floor plan are not allowed

 

Noise concerns can be submitted by contacting the leasing office directly or through the Resident Portal. Please include details and any evidence to help us address the issue.

 

Report suspicious activity to the leasing office or local authorities. If you see something usual, please do not hesitate to contact our team or the police.

 

The new leaseholder will have to submit an application and pay the application fee. The application will be processed and must meet the community’s credit, criminal background, and income requirements. Upon approval by the community manager, a new lease will be signed with all the lease holders. Please make sure the renter’s insurance policy is updated to reflect the change.

 

To remove a leaseholder from the lease, the remaining residents will need to meet the income requirement for the apartment on their own. If so, all current leaseholders will need to sign the Roommate Release Agreement in person, or have it notarized if it cannot be signed in person. The vacating resident must turn in all keys, cards, remotes, etc. to management. A new lease will need to be signed. Please make sure the renter’s insurance policy is updated to reflect the change.

 

About 75-90 days before the lease end date, the resident will receive renewal offer letters from management. Review the offer, sign the new lease, and update any details. We are here to help if you have any questions or wish to discuss the offer.

 

Our community does not allow subleasing

 

We’re sorry to see you go and have valued your residency. If there is anything we can do to continue your residency, we'd love to hear from you and encourage you to contact the leasing office. In most cases, a 60-day written notice is required. Residents must provide a forwarding address and coordinate a move-out inspection. Any changes to the notice must be done in writing and communicated to the leasing office immediately.

 

When you’re ready to move out, provide us with notice and we will schedule a pre-move out inspection. This helps identify any potential charges and let you fix any issues. On move-out day, return fobs and/or keys to complete the process.

 

Early lease termination is subject to specific conditions and fees. Please review the lease agreement or contact the leasing office for further details on potential penalties.

 

Security deposits are refundable, subject to the condition of the home at the time of the move out and any applicable deductions for damages or unpaid rent. A move-out inspection will determine the final refund amount.

 

Submit your Concern: Use the Resident Portal, email, call, or visit the leasing office. Provide Details: Share detailed information about your concern to help us address it effectively. Review and Resolution: We will review your concern and work to resolve it quickly, keeping you updated on progress. Follow-Up: We will follow up to ensure everything's resolved to your satisfaction.

 

We host a variety of events and activities every month to help you connect with your neighbors and enjoy community life. Make sure to follow us on social media or contact the leasing office on upcoming events and ways to get involved.

 

Yes, residents must have an active renter's insurance policy at all times.

 

Application Process/Payments

Yes, RAM works with a security deposit bond provider called The Guarantors, that in some cases can help you get approved when your application is initially not approved.

 

Yes, RAM works with Flex to offer a way to split rent into two payments on a customizable schedule, providing you with more financial flexibiilty in your day-to-day life.

 

Yes, RAM works with Rentplus to help you build your credit score by reporting on-time rent payments.

 

The Resident Portal can be set up by clicking on the resident link on the community website. Once there, simply follow the instructions to register the account. For any issues, please contact the leasing office

 

Log in anytime through the Resident link on the community website or use the RentCafe Resident App. Just use your registered email and password to manage your account, pay rent, submit maintenance requests, and more.

 

Download the RentCafe Resident App from the App Store (iOS) or the Google Play Store (Android). Search for “Rent Café Resident” to install and manage your account on the go.

 

Pay Rent: Make one-time payments or set up automatic payments. Submit Maintenance Requests: Report issues and track requests. Electronic Signature: Electronically sign your lease agreement and other documents requiring an electronic signature. View Lease Information: Access your lease documents and details. Update Personal Info: Change contact details, update emergency contacts, and more.

 

When completing the application, you will be asked to provide the following: Personal Information including full name (s), current address, contact information, Social Security Number, and driver’s license number. Previous Rental History: Details about previous rental addresses for the past 2 years and landlord/management company contact information. Employment and Income Information: Information about your current employment including the employer’s name and contact information, proof of income documentation to verify your monthly income. Emergency Contact Information: Name and contact information of an individual we can contact in case of an emergency. Vehicle Information: Make, Model, Year, Color, and License Plate number for all vehicles that you own or operate. Pet Information: Pet name, breed, color, age, and weight of all pet(s)s or service/emotional support animal(s) that will be living in the home.

 

Income: Please verify with the leasing office what the community’s income requirement is. Credit History: Credit history is evaluated based on multiple factors, including but not limited to bill-paying history, the number and types of accounts, late payments, collection accounts, outstanding debt, and the age of accounts. Rental History: We will review the last 2 years of rental history to assess payment history and rental behavior. Verification: We will conduct an identity verification, credit, and criminal background screening.

 

All adults, 18 and older, who will be residing in the home will need to complete an application.

Guarantors may be accepted for applicants who do not meet the income requirements. If accepted, Guarantors must complete an application and pay the application fee, must qualify showing income of at least 5 times the monthly rent, must sign the guarantor addendum prior to move in, must reside in the United States, and must submit an acceptable photo ID. Additionally, the community may work with The Guarantors, a surety bond program, to provide support for applicants.

 

We offer a range of flexible lease term options, including but not limited to 6-month, 12-month, and 15-month leases. Pricing varies based on the chosen lease term and specific move-in date. Please contact the leasing office for further information.

 

All move-in funds should be paid with a cashier’s check, made out to the community.

 

Rent covers the cost of your home. Utility charges such as electricity, water, sewer, and gas are billed separately, and may be paid directly to the provider. Additionally, there may be other monthly fees or services billed alongside the rent. Please contact the leasing office for further details.

 

Generally, an application can be approved in 24-72 hours after receiving application and employment verification.

 

The easiest way to provide your rent payment is through the resident portal (www.rentcafe.com), but we do also accept payments in the leasing office. Rent is due on the 1st of each month.

 

Yes, late fees apply if rent is not paid by the due date stated in the lease agreement.

 

Our community is pre-wired for Internet and cable. Contact leasing center for details

 

You will need to provide a valid government issued ID and Proof of Income.

 

Application fees are non-refundable. However, if your application is denied, the $250 administration fee is refundable. Please contact our leasing team if you have questions regarding the application, screening, or refund process.

 

You can conveniently apply online at TessaJodeco.com by selecting the available home you would like to apply for and beginning the application process. The application fee is $75 per applicant age 18 or older, and there is an additional $250 administration fee.

 

Amenities

Yes! Each home at Tessa Jodeco features an attached two-car garage, providing residents with convenient, private parking directly at their home.

 

Tessa Jodeco offers thoughtfully designed community amenities that make it easy to relax, gather, and enjoy time close to home. Residents can enjoy a resort-style swimming pool, pool house, outdoor fire pit, and inviting spaces designed to complement the community's modern lifestyle.

 

Yes! Tessa Jodeco is proud to be a pet-friendly community. Residents may have up to two pets per home, with a maximum weight of 100 pounds. Please contact our leasing team for additional information regarding applicable pet fees, policies, and restrictions.

 

Homes at Tessa Jodeco come equipped with a complete Samsung appliance package for added convenience and a modern look. Standard appliances include a refrigerator, stove, microwave, dishwasher, washer, and dryer, giving you the everyday essentials you need from the moment you move in.

 

Tessa Jodeco does not currently offer furnished homes directly. However, we work with approved corporate housing providers and would be happy to connect you with a provider to explore available furnished housing solutions.

 

Community amenities at Tessa Jodeco are available for resident use from 9:00 AM to 10:00 PM. Please contact our leasing team for additional information regarding specific amenity hours or availability.

 

Yes! Each home at Tessa Jodeco features an attached two-car garage with space for two vehicles. Residents can also park up to two additional vehicles in their private driveway, providing convenient parking for up to four vehicles per home.

 

Location

Yes. Public transportation options are available in the McDonough area through Henry County Transit and regional Xpress bus services. We recommend reviewing current routes and schedules to determine the most convenient transportation option for your destination.

 

Tessa Jodeco is currently zoned for Flippen Elementary School for grades PK–5, Eagle's Landing Middle School for grades 6–8, and Eagle's Landing High School for grades 9–12. We recommend confirming current school assignments directly with the local school district, as attendance zones are subject to change.

 

Tessa Jodeco is conveniently located near several shopping destinations throughout McDonough and Henry County. The community's location near Jodeco Road and I-75 provides easy access to nearby shopping, dining, grocery stores, services, and everyday conveniences, including Costco located just moments from the community.

 

Directions

Tessa Jodeco is conveniently located at 2153 Jodeco Road in McDonough, GA 30253. From I-75, take Exit 222 for Jodeco Road and continue toward the community. Tessa Jodeco is located just behind Costco, making it easy to find and providing convenient access to I-75 and destinations throughout McDonough and the greater Atlanta area.

 

Neighborhood

The best neighborhood ultimately depends on your individual lifestyle and preferences, but Tessa Jodeco's location in McDonough offers an appealing combination of modern living and everyday convenience. Located just off Jodeco Road near I-75, the community provides convenient access to shopping, dining, entertainment, local employers, and surrounding destinations while maintaining the welcoming atmosphere that makes McDonough a desirable place to call home.

 

Living in McDonough, GA, offers a distinctive combination of Southern charm, local character, and modern convenience. The city's historic downtown square serves as a hub for local restaurants, shops, businesses, and community events, including the annual Geranium Festival. Residents can enjoy the area's welcoming atmosphere and growing selection of conveniences while maintaining easy access to I-75 and destinations throughout the greater Atlanta area.

 

McDonough, Georgia, offers a variety of activities for residents to enjoy, from outdoor recreation and local history to entertainment, dining, and community events. Popular destinations include Southern Belle Farm, Heritage Park, the Heritage Park Veterans Museum, and historic Downtown McDonough. Residents can also enjoy performances from The Henry Players, visit Escapology Escape Rooms, explore local parks, or discover the area's growing selection of restaurants and shops.

 

Tessa Jodeco's convenient location just off I-75 at Exit 222 on Jodeco Road provides residents with easy access to employers and businesses throughout McDonough and Henry County. The community's proximity to the interstate also makes commuting to nearby employment centers in Stockbridge and throughout the greater Atlanta metro area more convenient.

 

Tessa Jodeco combines modern in-home features with community amenities designed for relaxation, convenience, and recreation. Residents can enjoy a resort-style swimming pool, pool house, outdoor fire pit, and pet-friendly living. Each home also features an attached two-car garage, a full-size washer and dryer, and a complete Samsung appliance package, bringing together the features and conveniences that complement modern living in McDonough, GA.

 

Didn't find an answer?

Our team is always ready to answer your questions.